eSIM FAQs

This page answers common questions about the holiday.com eSIM.

What is an eSIM? What do I use it for?

An embedded SIM (eSIM) works in the same way as a regular SIM card to provide you with network reception. But unlike a SIM card, you don’t have to physically insert an eSIM—just download and install it on your device and you’re all set.

You can use eSIMs to avoid expensive roaming fees while traveling, as well as switch carriers and phone numbers without fiddling around with physical SIM cards.

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Does an eSIM protect my privacy?

With an eSIM, there is no need to take the risk of using unsecure public Wi-Fi hotspots in hotels and coffee shops.

Of course, in order to ensure your privacy is protected, we recommend you use an eSIM together with ExpressVPN. That way, you can rest easy knowing your online privacy is protected, no matter where your adventures take you.

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How do I get the eSIM?

If you’re eligible for a free holiday.com eSIM, you will receive an email with your coupon code and redemption instructions when your subscription begins. Note that if you’re on a free trial of ExpressVPN, you’ll receive your eSIM coupon code email when the trial ends and your paid subscription begins.

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Does my device support eSIMs?

You can find a full list of eSIM-compatible devices here.

If your device is compatible with eSIMs and carrier-unlocked, you should be able to set up a holiday.com eSIM without a hitch. However, devices originating from mainland China, Hong Kong, and Macau do not support eSIMs.

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What is holiday.com and how is it related to ExpressVPN?

holiday.com is a new travel service from the team behind ExpressVPN.

For over a decade, ExpressVPN has helped millions of users worldwide to take greater control of their digital experience. holiday.com eSIMs are an extension of that philosophy, bringing you convenience, online freedom, and peace of mind no matter where you travel. You can learn more about holiday.com here.

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Do I need an ExpressVPN account to use/get the eSIM?

If a holiday.com eSIM is included as part of your ExpressVPN subscription, you will need to sign up on holiday.com with the same email address you used for your ExpressVPN account to redeem your coupon code.

However, if you purchase the eSIM directly from holiday.com, you do not need an ExpressVPN account.

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Can I buy the eSIM on its own?

Yes. You can buy the eSIM directly from holiday.com or via the holiday.com app. However, you cannot buy the eSIM directly from ExpressVPN.

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Can I buy additional data packs for my eSIM?

Yes. You can buy additional data packs for your holiday.com eSIM from either the holiday.com website or the holiday.com app. However, you cannot buy additional data for your eSIM from ExpressVPN.

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Where can I find the holiday.com eSIM Privacy Policy?

You can find the holiday.com eSIM Privacy Policy here.

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Can I cancel or refund the eSIM?

holiday.com eSIMs are flexible and commitment-free. If you want a refund on unused data plans, please contact holiday.com Support within 14 days of your purchase.

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Can I move or reinstall the eSIM?

Once your eSIM has been installed, it cannot be moved to a different device or reinstalled if it has been deleted/removed.

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How do I redeem my coupon code?

If a holiday.com eSIM is included as part of your ExpressVPN subscription, you will receive a confirmation email with your coupon code and instructions on how to redeem it. Eligible users who are on a free trial offer will receive their eSIM once the free trial period ends, and their paid subscription begins.

You can also find your coupon code on the ExpressVPN site. If you are having trouble finding your coupon code, please contact Support.

To redeem your code from your ExpressVPN account dashboard:

1. Sign in to your ExpressVPN account.
2. From the menu of the left-hand side, select holiday.com eSIM.
3. Select to copy your coupon code.
4. Select Redeem on holiday.com.
5. Sign up on holiday.com with the same email address you use for your ExpressVPN account.
6. Choose the country for which you want an eSIM, and select the data plan that matches your coupon code’s amount. For example, if your coupon code entitles you to a 1GB eSIM, select the 1GB data plan.
7. On the checkout screen, enter your coupon code into the Got a coupon code? field.
8. Your order total should be automatically updated. Once checkout is completed, follow the on-screen instructions to install your new eSIM.

To redeem your code from the confirmation email:

1. Select the link or scan the QR code included in the email. You will then be directed to holiday.com.
2. Sign up on holiday.com with the same email address you use for your ExpressVPN account.
3. Choose the country for which you want an eSIM, and select the data plan that matches your coupon code’s amount. For example, if your coupon code entitles you to a 1GB eSIM, select the 1GB data plan.
4. On the checkout screen, enter your coupon code into the Got a coupon code? field.
5. Your order total should be automatically updated. Once checkout is completed, follow the on-screen instructions to install your new eSIM.

Upon redemption, please use your new eSIM within 30 days.

Note that coupon codes bundled with ExpressVPN can only be used to redeem a data plan of the same GB allowance to a single destination from the list below (not inclusive of regional and global plans):

Albania, Algeria, Andorra, Antigua and Barbuda, Armenia, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Bolivia, Bosnia and Herzegovina, Brunei, Bulgaria, Cambodia, Canada, Cayman Islands, China, Colombia, Costa Rica, Croatia, Curacao, Cyprus, Czech Republic, Denmark, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, French Guiana, Georgia, Germany, Ghana, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guernsey, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Isle of Man, Israel, Italy, Japan, Jersey, Jordan, Kazakhstan, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Malaysia, Malta, Martinique, Mayotte, Moldova, Montenegro, Morocco, Netherlands, New Zealand, Nicaragua, Norway, Oman, Pakistan, Panama, Paraguay, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russia, Saint Kitts and Nevis, Saint Vincent and the Grenadines, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Tunisia, Turkey, U.S. Virgin Islands, Ukraine, United Arab Emirates, United Kingdom, United States, Uzbekistan, Vatican City, Vietnam.

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How long do I have to redeem the code?

You have until the end of your current ExpressVPN plan to redeem your coupon code. Once you have redeemed the code on holiday.com, you have 30 days to install and activate the eSIM.

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For what countries can I redeem the eSIM coupon code?

You can redeem your eSIM coupon code for any of the following countries:

Albania, Algeria, Andorra, Antigua and Barbuda, Armenia, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Bolivia, Bosnia and Herzegovina, Brunei, Bulgaria, Cambodia, Canada, Cayman Islands, China, Colombia, Costa Rica, Croatia, Curacao, Cyprus, Czech Republic, Denmark, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, French Guiana, Georgia, Germany, Ghana, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guernsey, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Isle of Man, Israel, Italy, Japan, Jersey, Jordan, Kazakhstan, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Malaysia, Malta, Martinique, Mayotte, Moldova, Montenegro, Morocco, Netherlands, New Zealand, Nicaragua, Norway, Oman, Pakistan, Panama, Paraguay, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russia, Saint Kitts and Nevis, Saint Vincent and the Grenadines, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Tunisia, Turkey, U.S. Virgin Islands, Ukraine, United Arab Emirates, United Kingdom, United States, Uzbekistan, Vatican City, Vietnam.

If you buy an eSIM directly from holiday.com, you can choose from over 200 countries, as well as regional and global plans.

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How long before the eSIM expires?

You have 30 days to install and activate the eSIM once you redeem your one-time coupon code.

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I didn’t get my eSIM code

If a holiday.com eSIM is included as part of your ExpressVPN subscription yet you did not receive your coupon code, contact the ExpressVPN Support Team.

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My eSIM coupon code doesn’t work

If you are unable to successfully redeem your coupon code, make sure you:

1. Sign up for holiday.com using the same email address you used for your ExpressVPN account.
2. Select an eligible country based on this list.

If you are still unable to redeem your eSIM coupon code, contact the ExpressVPN Support Team.

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